Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–2 business days after your order is placed. Once your order has been processed, you will receive a confirmation email with your shipping details.
Please note that orders are not processed or shipped on weekends or holidays.
Shipping Time
Estimated delivery time is 6–9 business days depending on your location and local carrier services.
Shipping times may vary during holidays, high-demand periods, or due to unexpected carrier delays.
Tracking Information
Once your order has shipped, you will receive a tracking number via email so you can monitor your package in real time.
Please allow up to 48 hours for tracking information to update after shipment.
Incorrect Shipping Information
Please make sure your shipping address is entered correctly at checkout. Lumara is not responsible for orders shipped to incorrectly provided addresses.
If you notice an error in your shipping information, contact us as soon as possible at:
Delayed or Lost Packages
While we do our best to ensure timely delivery, occasional delays may occur due to carriers, customs, weather conditions, or high shipping demand.
If your order is significantly delayed or appears lost, please contact us and we will gladly assist you.
Contact Us
If you have any questions regarding shipping or your order, feel free to contact our support team: